COVID-19
Health and Safety We have always kept high standards for sanitation and cleanliness in our facility. Still, we are now taking extraordinary steps every day as we continue to serve patients during this crisis. General COVID-19 Information For information directly related to COVID-19, visit the U.S. Centers for Disease Control and the World Health Organization websites. Your state website […]
Reporting a problem
Suppose you are concerned with the medication itself, dosage, or otherwise. In that case, you will need to contact your healthcare provider immediately, then update us with any changes to your prescription. If you’re concerned with a medication order or delivery, please contact us immediately. After reporting a problem, we can review our records, from there, […]
Keeping customer information secure
Keeping all customer information safe and protected is the top priority at Prescription Hope. We use 256-Bit Encryption, the same technology banks use, to keep all customer information secure. Every Prescription Hope team member gets trained to handle HIPAA-protected data. Also, we regularly retain external security firms to validate our security practices. Prescription Hope never […]
How we handle medication recalls
Here are a few things to keep in mind if you are concerned about medication recalls. Prescription Hope does not manufacture, store, or ship medications. Prescription Hope is a medication access service that streamlines patient assistance programs for individuals who qualify to make their medication affordable. Suppose you request to enroll in a recalled medication: […]
Medication accuracy
At Prescription Hope, we take medication accuracy very seriously. We have a secure and reliable process to ensure you receive the medication your healthcare provider prescribes in the correct dosage. Enrollment specialist reviews Our enrollment specialists are involved in each step of your medication order. Before we order your meds, we will request a prescription […]
Tracking information for your medication
At this time, we do not send tracking information for every medication order placed. Once your medication order gets placed, we’ll email and text you to keep you updated. At that time, you will have an estimated arrival date for each medication order placed in your account. Estimated date of arrival Currently, you can view an estimated date of […]
Medication delivery
The pharmaceutical manufacturer is responsible for your medication delivery. Depending on the pharmaceutical manufacturer that supplies your medication, they will ship your medication in different quantities based on the medication requested. Suppose you receive more than one medication through Prescription Hope’s service. In that case, your medications may get delivered at different times, in different […]
Copays, tiers, & deductibles
Prescription Hope is not a drug copay card or prescription drug deductible. Copays and deductibles are associated with health insurance. Drug tiers are a way for insurance companies to determine prescription drug costs. The higher the tier, the higher the cost of the medication. Prescription Hope offers access to brand-name medication through patient assistance programs […]
Can people who only have Medicaid be on this program?
No. Every pharmaceutical manufacturer’s patient assistance program has slightly different guidelines. When, how, and if Medicaid recipients are eligible to enroll in patient assistance programs depends on the type of Medicaid plan the patient has. We suggest that everyone looking to save money on their medications submit an online enrollment form with Prescription Hope. Remember that […]
Can you help those on Medicare?
Every pharmaceutical manufacturer’s patient assistance program has slightly different guidelines. When, how, and if Medicare recipients are eligible to enroll in patient assistance programs depends on the type of Medicare plan the patient has and what time of year it is. We suggest that everyone looking to save money on their medications should submit an online […]
Can you help me if I have insurance?
Yes, Prescription Hope may be able to help you even if you have insurance. Some pharmaceutical manufacturers will enroll you into their patient assistance programs with active insurance coverage. Other pharmaceutical manufacturers will not. We suggest that everyone looking to save money on their medications should submit an enrollment form with Prescription Hope. Remember that we […]
Viewing your payment history
You can access your entire payment history from your online account. When viewing your payment history, you can find the following information: Card charged: You can view the last 4 digits of the payment method on file Itemized: You can view each item and the associated service fee Total: You can view the total cost of the invoice Print/download: You […]
