How to cancel my account
Please contact us if you’d like to cancel your account. We’ll be very sad to see you go. Settling your bill If you have an unpaid balance, we’ll charge your card for any outstanding payments. If any orders have shipped before you cancel your account, we won’t be able to recall them. Canceling for a […]
Contacting customer support
If you are experiencing a medical emergency, please contact your healthcare provider or call 911 immediately. Our U.S-based support team is here to help by phone, our contact page, or your online account. If you have an urgent question about your Prescription Hope account and need to speak with a representative, please call us at […]
What to do if you haven’t received your medication refill
The pharmaceutical manufacturer is responsible for your medication delivery. Prescription Hope will contact the pharmaceutical manufacturer to order your medication refill ahead of time to prevent a lapse in medication therapy. If you have not received your refill by the expected delivery date, then do the following: Double-check all areas where you keep your medication. […]
How to navigate through my account – tutorial
To learn how to navigate through your account and be shown a tutorial, follow these steps: Log in to your Prescription Hope account Click “Account Settings” in the navigation under your name To the right of the screen, under […]
How to add my allergies and conditions
To add allergies and conditions to your account, follow these steps: Log in to your Prescription Hope account Click “Account Settings” in the navigation under your name Navigate to the field that says “Allergies” or “Conditions” Click […]
How to change my preferred name
To change your preferred name on your account, follow these steps: Log in to your Prescription Hope account Click “Account Settings” in the navigation under your name Navigate to the field that says “Preferred Name” Click the “Edit” button next […]
How to view or print my invoices
To view your invoices, follow these steps: Log in to your Prescription Hope account Click “Billing” in the navigation […]
How to earn free monthly services
Earn free monthly services for referring others to Prescription Hope. Our patient referral program is simple: Refer Others: Tell friends and family about Prescription Hope’s medication savings. Referral Becomes Enrolled: When the person you referred gets approved into their patient assistance program through Prescription Hope, you receive a free month. Receive Your Savings: Your account will update to reflect […]
How to view requested documents
To view documents Prescription Hope has requested from you, follow these steps: Log in to your Prescription Hope account As soon as you log in, on the dashboard screen, navigate to the “Requested Documents” field If there are documents that the pharmaceutical manufacturer is requesting from you, they will be listed here From there, you can […]
How to update a healthcare provider on your account
If you need to update a healthcare provider in your account, you will need to contact us. Prescription Hope’s customer support team will update your healthcare provider’s information once you let us know what information has changed. If you are looking to add a new healthcare provider, then follow the steps here.
How to add a new healthcare provider to your account
To add a new healthcare provider to your account, follow these steps: Log in to your Prescription Hope account Click “Medications” in the navigation […]
How to update a medication dosage on your account
To update a medication dosage on your account, follow these steps: Log in to your Prescription Hope account Click “Medications” in the navigation […]
