My Basaglar KwikPen Is Not Working! Here’s Why and What to Do

Posted August 2, 2023 by Prescription Hope - See Editorial Guidelines(Last Updated On: August 2, 2023)

Have you used the sentence “My Basaglar KwikPen is not working”? While the Basaglar pen is extremely reliable, potential issues may arise regarding the use of the pen.

That’s the question we’re tackling in this article. We will list all the potential issues that may arise from using the Basaglar KwikPen, and what you can do about it.

But first, let’s recap on what a Basaglar KwikPen is so we are discussing the right topic.

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What is a Basaglar Kwiken?

Basaglar KwikPen is a small, prefilled insulin injection pen that is designed to be easy to use and portable.

It’s available in five doses: 5 IU (international units), 10 IU, 15 IU, 20 IU, and 30 IU.

The Basaglar KwikPen has a simple button-operated design with a built-in needle shield for added safety.

A medical practitioner should take you through all the aspects of using and caring for your Basaglar KwikPen. If you need further help beyond this, then the KwikPen also comes with an easy-to-follow instruction manual to help you get started.

Now having the pen and putting it to use, you may find issues arise that you have not yet encountered. So let’s look at some of the most common issues.

Read more here on the types of insulin.

You might also want to learn about alternatives to Basaglar Kwikpens…

Toujeo vs Basaglar

Lantus vs Basaglar

759366 – different types of pens for insulin administration.also two types of insulin flasks and needles.

My Basaglar KwikPen is not working!

Let’s go through the list of reasons why your Basaglar KwikPen is not working, and what you can do about it.

Low Battery

If your Basaglar KwikPen is not working and you suspect that it may be due to a low battery, try changing out the batteries as instructed in the instruction manual. This is one of the common issues and we would recommend it as one of the first areas to check.

The pen cap is not completely on

If the pen cap isn’t fully secured, it may not work properly. Make sure to double-check that your pen cap has been securely closed.

If the pen cap is not sufficiently on, then air can get into the pen. This affects the action of the Basaglar pen and may prevent it from working properly.

Following on from that we have added that the pen will not click correctly to engage the action…

Pen won’t click

Sometimes when using a Basaglar KwikPen, you may find that it won’t click when you press down on the button.

This usually means that there is an issue with either the dose selector or delivery system mechanism which can be corrected by following the instructions in the Basaglar KwikPen manual.

Pen not primed

If your pen is not primed then essentially, your Basaglar KwikPen is not working and will not function correctly.

Priming a Basaglar KwikPen involves pushing down the dose button until a drop comes out from the needle tip. If you don’t do this, it won’t work.

The needle is not attached correctly

If the needle is not properly and securely attached to the pen then it will not work. Make sure that you attach the needle correctly and firmly so air does not get into the pen.

Leading on from that we’ve added the following area of the insulin not delivering…

different types of pens for insulin administration.also two types of insulin flasks and needles.

Not Delivering Insulin

If your Basaglar KwikPen is not delivering the insulin correctly, it may be due to a blocked needle. Check for any blockage and change the needle as necessary.

If in doubt speak with your doctor or a medical professional who can help diagnose and advise on the best course of action.

Incorrect dose set on the dial

If you have incorrectly set the dose on the dial then it won’t work. Make sure to double-check that you have set the correct dose before using the pen.

The dosage for the Basaglar pen is 0.5ml per dose. This is the equivalent of 50 units, which you can set on the dial.

Out of date

Finally, if your Basaglar KwikPen is out of date then it won’t work. Make sure to double-check the expiration date on your pen before using it.

The expiration date can be found on the side of the pen or in the outer package.

The KwikPen is empty

If the Basaglar pen is empty, it won’t work!

If you have used all of the medication, then simply refill or replace the pen with a new one.

Dropped or damaged

If your Basaglar KwikPen has been dropped or damaged then it may not work properly. Make sure to take extra care of your pens and store them safely to avoid any potential damage.

If any of the outside parts of the pen look damaged or are not functioning properly, it could cause problems with using the Basaglar KwikPen correctly. In this case, you should stop using the pen immediately and contact your doctor for assistance.

When traveling, keep your Basaglar KwikPen in its original packaging and try to avoid any sudden movements or shocks.

Pens out of temperature range

Freezing temperatures can cause the Basaglar KwikPen to malfunction or become inoperable.

If this occurs, you can remove the pen from the cold environment and let it return to room temperature before attempting to use it again. If in doubt, then replace the pen.

Low Insulin Level

A low insulin level in your Basaglar KwikPen may be a sign that you need a refill soon. When refilling your KwikPen, make sure you use the exact amount of insulin prescribed by your doctor.

To refill the pen, first, remove the needle and plunger, then refill with insulin from the vial. Then replace the needle and plunger before priming and using your pen.

The pen might be leaking

If you notice that your pen is leaking insulin, it may mean that the injection has been incorrectly prepared. Or it could mean that the needle or plunger is not functioning properly.

In either case, you should stop using the pen and contact your doctor for assistance.

If you notice the pen leaking and are not sure how long it has been that way, then your doctor may recommend disposing of the insulin and replacing it with a new one.

medicine, diabetes, glycemia, health care, and people concept – close up of woman hands making injection with insulin pen or syringe

Basaglar KwikPen is not working – Summing up

In conclusion, there are many reasons why your Basaglar KwikPen is not working.

Often, the more you use the pen the more familiar you become with how it works.

If you follow the above steps and inspect all of the parts of the pen, then you should be able to troubleshoot any issues that may arise quickly and effectively. And remember, the instruction manual may also help.

If problems persist, then it’s important to contact a doctor for help. With proper maintenance and care, you should be able to get the most out of your Basaglar KwikPen!

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Basaglar KwikPen is not working – Next steps

At Prescription Hope, we work with over 180 U.S.-based pharmaceutical manufacturers’ patient assistance programs to obtain Basaglar KwikPen at a set, affordable price.

If you’re looking for an option to save money on your medication costs, Prescription Hope can help. Through our program with a simple enrollment process, you can potentially obtain your medication for just $60.00 per medication per month through Prescription Hope.

If you’re interested in learning more about how Prescription Hope can provide you with affordable access to Basaglar KwikPen and other necessary medications, contact us today! We look forward to helping you get the best possible care and service for your prescriptions.

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