Frequently Asked Questions

General

At Prescription Hope, we believe no one should have to choose between their health and their finances. Prescription Hope is a dedicated medication advocacy service that simplifies the complex landscape offered by pharmaceutical manufacturers. Our mission is to make brand-name prescription medications affordable and accessible for individuals and families across the U.S

We advocate on your behalf by:

  • Researching and enrolling eligible individuals into existing manufacturer programs.
  • Handling all the paperwork, coordinating with doctors, renewals, tracking, and managing refills.
  • Offering a streamlined, stress-free experience, removing the confusion and time burden from patients and providers.

Qualification depends on your household income, the medication you need, and the manufacturer’s program guidelines. We offer free pre-qualification—just submit your enrollment form and we’ll check eligibility. If we can’t help, you won’t be charged, and our team will work with you to explore other options.

Getting started is simple. To begin your enrollment, just provide:

  • Your contact information
  • The name(s) of any medications that cost you more than $70/month
  • Your healthcare provider’s details (we’ll coordinate directly with them)
  • A payment method (you won’t be charged until you’re pre-qualified)

Once you submit your enrollment form, our team will contact you with your qualification status and next steps, including instructions for submitting income documentation, if required.

Don’t worry – eligibility varies depending on the medication, your household size, and each manufacturer’s criteria. Submit your enrollment form for free pre-qualification. If you’re not eligible, you won’t be charged, and we’ll still do our best to help you find other options.

You won’t have to do this often, it’s only required once per year, and our team will clearly outline what to submit and how.

Pharmaceutical manufacturers require proof of income – most commonly recent tax returns – to determine eligibility for their Patient Assistance Programs. We use these documents only to complete your applications and never for any other purpose. Rest assured, your personal information is protected with industry-leading security and encryption protocols.

Please note that the specific documents required may vary depending on the medication and the pharmaceutical manufacturer’s guidelines. If additional paperwork is needed, our team will guide you through exactly what to submit.

No problem at all! We offer several convenient ways to reach us. Just head over to our Contact Us page, where you’ll find all the details you need to call, email, mail, or fax our team.

Billing & Pricing

The $70 per medication, per month service fee covers the work our dedicated team does on your behalf. This includes preparing and submitting applications, maintaining communication with your healthcare provider, and managing refills to ensure you maintain uninterrupted access to your medication.

With over 20 years of experience, Prescription Hope simplifies the often confusing and time-consuming process of accessing medications through patient assistance programs. We act as your advocate – managing every step, from coordinating with doctors and pharmaceutical companies to submitting paperwork and handling follow-ups.

It’s important to note: the medications themselves are provided at no cost to you by the manufacturers through these programs. Our fee supports the administrative work that makes this access possible.

Pre-qualification is completely free—there’s no cost to apply or to have our team review your eligibility.

We only bill you if we’ve successfully identified a patient assistance program that you qualify for. In other words, you won’t be charged unless we’re confident we can help you access your medications through our service. Once you’re approved into our program, we’ll charge your card and begin moving forward with your account.

You may cancel at any time by calling 877-296-4673. If you’ve been denied by the manufacturer, simply provide the denial letter, and we’ll issue a refund.

Insurance & Coverage

Yes. We work with many individuals who have Medicare. Eligibility for specific medications may vary based on manufacturer requirements, and we’ll notify you accordingly.

Our program works independently of insurance to provide access to brand-name medications for just $70 per month, per medication. Even if you already have coverage, we may still be able to help you save.

Yes. You can enroll for yourself or anyone in your care, including minors. A separate enrollment form is required for each individual.

No limit. You can apply for any number of qualifying medications. Each is $70 per medication per month, and we’ll work to access as many as we can for you.

Management of your refills are included in your monthly service. We monitor refill schedules and coordinate directly with providers and manage your refills to ensure continuous access.

Medication & Delivery

After we receive all necessary documents from you and your healthcare provider, we manage your enrollment and refills automatically. Your first order is typically delivered within 2–4 weeks.  This time is needed to collect documents, verify eligibility, and obtain manufacturer approval. Once enrolled, refills are monitored and managed by our team of patient advocates.  The sooner you provide your required information and documents; the sooner the first order of your medication will be delivered to you.

Call us at 877-296-4673 and we’ll update your file, recheck eligibility, and adjust your application to ensure no interruption in treatment.

Absolutely! Only include medications that cost over $70/month. You can continue obtaining other medications through your current method.

Apply anyway! Our medication list grows regularly. If we can’t help and at your request, our team will work with you and your provider to explore alternatives.

Medication delivery is handled by the pharmaceutical manufacturer. Some medications are shipped directly to your home; others may be sent to your doctor’s office, typically in a 90-day supply. The location depends on the manufacturer’s policy for each specific medication.

Security & Privacy

Your privacy is our top priority. We use industry-leading encryption and secure systems to protect your information. Your data is only used for Patient Assistance Program enrollment and is never shared or sold.

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