How we refill your medication

(Last Updated On: May 2, 2021)

As part of the Prescription Hope service, we work with your healthcare provider and the pharmaceutical manufacturer to refill your medication before you need them.

We place your refill about six weeks before the medication supply should run out to avoid a gap in medication therapy.

We might ask for help to refill your medication

There will be times when your healthcare provider needs to return additional information before Prescription Hope can place a medication order or refill on your behalf. For example, the pharmaceutical manufacturer who supplies your medication may request an updated prescription from your healthcare provider.

When this happens, Prescription Hope will reach out to your healthcare provider to collect the information. It helps to have you, as the patient, reach out to your healthcare provider and encourage them to return the documents quickly.

Occasionally, we might have trouble reaching your healthcare provider. In this case, Prescription Hope will send you an email and text message for help if you opted in to receive notifications from Prescription Hope.

Stay up to date

We recommend staying updated with your account. The easiest way for you to stay updated is to add Prescription Hope to your contacts, so our notifications reach your inbox.

If you ever have questions about a medication order, please don’t hesitate to contact us.

Frequently Asked Questions

Do I have to request refills?

No, we place refills automatically so that you never have a lapse in medication therapy. Medication orders are an automatic process for you as the patient. You will get updates each time they happen if you have opted to receive email and text message communications.

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