If your account has a past due balance

Past due balances happen to everyone. Suppose your account has a past due balance. In that case, we will alert you through email and text message if you’ve opted to receive notifications. To make sure you are receiving our messages properly, try adding Prescription Hope to your contacts. If you have a past due balance, here are some actions you can take to make sure it gets resolved.

Easily update your payment information

You can add or update your payment information from your online account. For step-by-step instructions on how to change or update payment information, click here.

Please note: Our system will automatically attempt to charge your default payment method every 24 hours until the payment is accepted.

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