Frequently Asked
Questions

Prescription Hope is a revolutionary, nationally recognized prescription drug access program, headquartered in Columbus, Ohio. We access over 1,500 FDA-approved prescription medications for $50 per month per medication, no matter the retail cost of the medication.

Prescription Hope is not a prescription discount card nor an insurance plan.

To obtain your prescription medications, we work with over 180 U.S.-based pharmaceutical manufacturers and their pharmacy, to access over 1,500 FDA-approved medications. This includes the top-100 prescribed medications in the United States offered by big name drug companies such as Pfizer, AstraZeneca and Eli Lilly.

There are no additional costs or hidden fees associated with the medications obtained through Prescription Hope. If Prescription Hope cannot access a medication, we will never charge a fee for the medication.

For over a decade, over 80,000 Americans have benefited from our services, with a combined savings of over $300 million dollars. It’s time to join the thousands of individuals and families who trust Prescription Hope every month for their prescription medications.

The average income to qualify for Prescription Hope:

  • One household individual earning around $30,000 per year.
  • Two household individuals earning around $50,000 per year.
  • Guidelines increase with each additional member in households earning up to $100,000 per year.

In addition, we currently work with over 24,000 health care systems, care providers, social workers, and insurance companies across the United States. State and local government agencies, Cleveland Clinic, Henry Ford Health Systems, Humana, and Novant Health Systems all trust Prescription Hope to provide prescription medications for those they serve at $50 per month per medication, no matter the retail cost of medication.

Each individual is required to complete a short Enrollment Form to start with Prescription Hope. Once the Enrollment Form is received, our advocates may request additional information, including Proof of Income.

From there, our advocates work on your behalf to order, manage, and refill your prescription medications on a recurring basis. If you have additional questions about the enrollment process, contact one of our advocates to learn more.

Prescription Hope is a value-added prescription drug access program. We supplement your coverage and provide access to prescription medications at a set price of $50 per month per medication, no matter the retail cost of the medication.

After enrollment, you can typically expect to receive your first 90 day supply of medication delivered to your home or doctor’s office within 4 to 6 weeks. Where the medication is delivered, as well as the method of delivery, is determined by each individual pharmaceutical manufacturer. We will notify you in writing as to where each of your medications will be delivered.

Once you receive your first shipment of medication, our advocates will continue to manage the ongoing refill process to prevent gaps in your medication coverage.

Our medication list updates frequently. List your medication on the enrollment form and submit it. We will let you know if any brand name substitutes are available.

If we cannot access a specific prescription medication, there will be no charge for that medication.

Our highly-trained patient advocates will provide access to as many of your prescribed medications as possible.

If your generic medication costs more than $50 for a 30 day supply, we may be able to get the brand-name equivalent.

There is no limit to the number of medications you can receive.

Click here to see the medication list.

For the set monthly fee, our advocates work on your behalf to:

  • Order your prescription medications from over 180 U.S.-based pharmaceutical manufacturers and their pharmacy
  • Manage delivery of your prescription medications to your home or doctor’s office
  • Renew your ongoing prescription medications

Prescription Hope is a service-based prescription drug access program. This means that once your enrollment form has been submitted to us, we begin working immediately to access your medication. We will complete the pre-qualification process upon receipt of your enrollment form. Typically, within 48 hours, we will know which medications we can begin processing for you and take the first payment for each medication at that time.

When the pre-qualification process has been completed and we begin working, we will only charge for the medications that were pre-qualified. Example: You request 3 medications total and upon pre-qualification we determine we may be able to access 2 of them. You will receive a charge that day for each of the two medications and will not be charged for the third one requested that we cannot get.

Prescription Hope is a service based prescription drug access program and because of this we handle all the paperwork and processing involved for you to receive your medications directly from the pharmaceutical companies; we do not handle any medication nor do we ship any medication. Once the pre-qualification process has been completed, you will receive a welcome call from a representative who will provide the next steps for you to begin receiving your medication. During this call, you will be given instructions and then you will receive a welcome packet through the mail with requests for specific documentation.

It is critical that we receive the documentation as soon as possible; once we receive all requested documentation the process can take up to 4 weeks before you receive your medication. During the beginning of the process, you will need to obtain your medication through your usual method whether it is through samples provided by your healthcare provider or through another 30-day prescription that you purchase through your pharmacy (Prescription Hope does not reimburse for prescriptions purchased outside of our services in any circumstance). Once your first shipment arrives, we handle all refills going forward to prevent a gap in your medication supply.

Prescription Hope has access to over 1,500 FDA-approved medications from over 180 U.S.-based pharmaceutical manufacturers. There is no limit to the number of medications you can access through Prescription Hope.

To see a list of the medications available, please visit the home page but please keep in mind that our formulary updates often and we may not always have the most up to date list of medications shown on the website. If additional medications are needed, simply visit the My Account page of the website to add your medications. It’s that simple.

There is no limit to the number of medications you can receive through Prescription Hope. Whether you need one medication or many medications, we are here to help.

If additional medications are needed, simply visit the My Account page of the website to add your medications.

Yes! Your family and friends can all use Prescription Hope. Unlike insurance, your eligibility is determined at an individual level so as long each member in your household completes a separate enrollment form with their own personal, medical and provider information on it we will complete the pre-qualification process to see which medications we can obtain for them.

For minors, please include all their personal, medical and provider information but include the parent or legal guardian’s financial information. Please remember to add a parent or legal guardian’s contact information listed as an emergency contact so we know who to talk to concerning the minor’s account.

One of the many services included with Prescription Hope is medication refills. We have a team dedicated to refilling each medication for all our patients, every month.

You will never have to refill your medications because our dedicated refill team will be sure you have another supply on its way before you run out of your medication.

Still have questions?

If you have any questions about Prescription Hope, call our patient advocates at 1-877-296-HOPE (4673).

Talk to an Advocate: